Ben Wong
The service was truly non-existent during my visit to this restaurant. You know, typically when you visit a China-based restaurant, you always receive tip-top service, but not at this restaurant. Regarding food recommendations, it was done in a very half-hearted way; they didn't seem interested in communicating and just asked you to scan a QR code. They served plain water, but they didn't top up water for you until you had to call them. Basically, unlike other restaurants that have service staff walk around and ask what you need or want, or see if anything can help to clear your plates, etc., none of this was observed in this store. Worst of all, I raised my hand for a good 30 seconds and nobody bothered, or some tried to look in your direction but weren't looking towards you. The ultimate death blow of bad service came when I asked 3 different service staff to top up the side dish; I waited a good 10 minutes and spoke to 3 people, yet it never came. Worst experience. And what brought down the experience further was that, at some tables, the service staff purposely stood there to help BBQ the meat, giving tip-top service. And they were all China Chinese folks. I wondered if there was differential treatment for locals at this store. The food was OK, nothing to really shout about. A seriously disappointing visit.
