Rachel Ann
Trash INSIDE Doughnuts from JCo, Baguio [Note: The incident detailed in this review was initially reported as a complaint through JCo's website on 1 April 2024, then again on 8 April by email to JCo's head office in Singapore. To date, they have made no response – hence this review.] On 1 April 2024, we bought four doughnuts from JCo in SM Baguio, Philippines. While eating one of these doughnuts, I nearly choked on a long piece of dirty string that had been carelessly left inside the doughnut during its preparation. The photo shows this piece of string that was found inside the doughnut. Of course, this was an upsetting experience. Obviously, safety and hygiene during food preparation should be JCo's paramount concerns. Sadly, JCo's quality control standards have clearly lapsed, at least in Baguio. JCo failed to protect their customers from the risk of choking and infection due to trash carelessly mixed into their products. Since submitting the details of this incident to JCo through their website on 1 April, and again by email to JCo's head office in Singapore on 8 April, the company has not even bothered to reply – so it seems that in addition to very poor food preparation standards, JCo really does not care at all about their customers' safety and welfare. Of course, doughnuts are never exactly the healthiest food option – but if bought from JCo, they can be positively dangerous!
