Senior Reservations Executive

Duties and Responsibilities

• Reporting directly to the Assistant Reservations Manager, the Senior Reservations Executive is responsible for handling telephone enquiries, accepting reservations and the subsequent input in the computer system.
• Work closely with all Front Office and Sales and marketing colleagues, providing lead advice and constant “feedback” concerning enquiries and firm reservations.
• Assists in maximizing the hotel’s occupancy potential, whilst protecting the hotel’s business mix.
• Maintain a professional, yet friendly business manner in all guest and client liaison, personally, in correspondence and on the telephone.
• Guide and train Reservations Agent.

Requirements

• Secondary education
• A positive and keen-to-learn attitude
• Passion to deliver exceptional levels of guest services
• Able to multi-task and detail oriented
• Good interpersonal and communications skills
• Able to work shift, weekends and public holidays
• Competent in MS Office applications.
• Knowledge of Opera system will be added advantage.

Interested applicants, please email to Shirlene.teo@accor.com