Front Office Manager

Job Responsibilities

• Reporting to the Director of Rooms, the Front Office Manager takes charge of the Front Office Operations such as planning, coordinating and supervising.
• Delivering exceptional customer service by proactively handling inquiries, swiftly resolving complaints, and promptly addressing guest requests.
• Maintaining a strong presence in the lobby sets a high standard for team members in delivering exceptional guest service.
• Monitoring and improving TripAdvisor ranking.
• Managing leave plans and rigorously monitoring and controlling departmental performance.
• Coordinating with the Housekeeping department to ensure strict adherence to cleaning schedules and procedures.
• Prepare annual budget.
• Controlling and reviewing expenses through detailed reviews.
• Conducting annual appraisals with all team members and identifying individual training needs per hotel guidelines.
• Working closely with the Revenue and Sales Department to maximize revenue, room inventory control and drive upsell.
• Coordinating with the various departments to deliver a quality stay experience for guests.
• Ensure compliance with company policies, security requirements, and legal regulations.
• Ensure the new join team members have all relevant information upon commencing employment and receive relevant training.
• Training and motivating the team to achieve service excellence.
• Training and developing the Front Office staff.

REQUIREMENTS

• Diploma/Degree in any discipline.
• Min 2 years of similar experience or 5 years as Assistant Front Office Manager in the hospitality industry.
• Knowledge of Opera-cloud system.
• Competent in MS Words & Excel applications.
• Strong leadership, organisational and decision-making skills.
• A positive and people-oriented person
• Able to multi-task and detail-oriented communication
• Good interpersonal and communication skills

**We regret to inform that only shortlisted candidates will be notified. **